Goodyear Auto Service

Mrs. Oregon 2009 2 months ago

On Friday night and into Saturday morning, I found myself stranded in downtown Eugene with a flat tire on my beloved Porsche Boxster. I won't go into the whole sordid story of how she ended up being flat-bedded three blocks to the Goodyear store, but that's exactly what happened. The tow truck carefully set her down in a parking spot right in front of the store. Knowing they opened at 7:00 a.m. Saturday, I caught an Uber home, worried about my baby sitting out there all alone. At 8:00 that morning, I called the store and was greeted by a customer service angel named Andrew. The first thing he told me was, "Yes, we have your car, and I've already looked you up in the system." Then came the bad news: they didn't have the summer tires my Boxster needed, and he couldn't locate them through their suppliers. Rather than simply telling me I was out of luck, Andrew went above and beyond. He spent the next couple of hours helping me search for tires, checking every possible option and genuinely trying to solve the problem. In the end, we discovered that my car didn't actually have run-flat tires on it after all. After doing a little research, I decided to switch to all-season tires inst

Claire Barth 2 months ago

Staff were awesome, and eager to answer any and all questions. They went out of their way to show me everything about tires and changed them on the car very efficiently. Would recommend to anyone.

Michael Nill 3 months ago

Beware of this place! I had 4 New tires mounted on New wheels in the bed of my truck (I bought them from a friend that they didn’t fit after purchasing online). So,I wanted those New tires dismounted from the New wheels they were on, and the New tires mounted on the wheels that were already on the truck. Take the old tires put them in the bed of my truck along with the New wheels so I can post the old tires and New wheels on Marketplace or Craigslist for a few hundred dollars (old tires were $250 each when I bought them new 6 years ago now $380 each). They were in good shape, had lots of tread left, no punctures ever, and I don’t drive the truck much at all, so maybe 15k miles max on the old ones. I just wanted to go with a less aggressive tire. I approved the $300 for Goodyear to take the New tires/wheels in the bed of the truck and install the New tires onto the wheels that where already on the truck, So, I would be taking home a loose set of 4 New wheels and 4 Used tires. When I got home I was taking photos of the Used tires to put them up for sale. Then I see Goodyear had torn a large chunk out of one used tires I was posting for sale. The day after noticing what they had done

Raven Muir 5 months ago

Unfortunately I had a bad experience trying to get tires here. I called to ask about tire sizing and I was specifically looking to upsize a little bit from stock. The Internet was undecided on what tire size would be best so I decided to ask the supposed professional I was on the phone with what he could recommend... He was quite rude in his tone and said "uhhh we don't really have that information, we usually just look at the size on the door. You should be able to figure out on Google. I can Google it for you if you want I guess." I was honestly surprised at the lack of professionalism. EVERY other tire company I called had a much better answer, even if they weren't sure about what tire size I should go with. So, I said "no thank you, I'll be going with another tire store. I have already done my own research, but I figured I'd get a second opinion from the professionals putting on my tires before I made a decision." Lost a potential customer, discount tire did a fantastic job.

Ronald Berry 8 months ago

Fast courteous tire replacement service, with good advice on vehicle service future needs. No high pressure sales given... much appreciated doing business with these folks.